Terms and Conditions

Also refer to our Passenger Information

WELLINGTON: Gates 3–5. Proceed with your bags directly through the open barrier leading to Gates 3–12 and wait at Gate 3 Lounge. Your flight will not be called over the public address system—your pilot will meet you at our check-in desk at Gate 3 Lounge at the specified check-in time

TAKAKA FLIGHTS: Golden Bay Air Terminal, Takaka Airport, 290 Takaka-Collingwood Highway. Free carparking

TAKAKA SHUTTLES: Golden Bay Air, Takaka Airport, 290 Takaka-Collingwood Highway unless otherwise advised on your ticket

NELSON FLIGHTS: Golden Bay Air check-in desk, Main Terminal, Nelson Airport. Your pilot will meet you at our check-in desk at the specified check-in time

NELSON SHUTTLES: Bus Stop, 75 Trafalgar Street unless otherwise advised on your ticket

MARAHAU/KAITERITERI: Abel Tasman carpark bus stop, 2 Harvey Road, Marahau unless otherwise advised on your ticket

WAINUI: Wainui carpark, 280 McShane Rd, Wainui Bay (cellphone reception)

BROWN HUT: Brown Hut carpark shelter (cellphone reception)

KOHAIHAI: Kohaihai carpark shelter (cellphone reception)

KARAMEA: Karamea Aerodrome, Aerodrome Road unless otherwise noted on your ticket. Free carparking

Check-in closes 20 minutes prior to the scheduled departure of your flight, or as advised on your e-Ticket. We accept no liability for failure to comply with check-in times. After final check-in, seats may be made available to other passengers on a standby basis

Bookings made through the Golden Bay Air website must be paid for at the time of booking by credit or debit card. VISA and Mastercard are accepted. A 2.0% bank fee applies to credit/debit card payments. Passengers wishing to pay by direct credit must contact Golden Bay Air to arrange a booking. Tickets with payment instructions will be emailed. Payment of fares must be completed within 24 hours of booking by crediting BNZ account 02 0520 0082329 000 Golden Bay Air Limited, referencing the associated booking number/s. Once payment has been received, the ticket will be reissued and marked as paid. Failure to make the transfer within 24 hours may result in the booking becoming cancelled at Golden Bay Air’s discretion

• Included baggage allowance is 7kg per person, including carry-on baggage
• Excess baggage is charged at $3 per kg if pre-booked, or $5 per kg if presented at check-in; carriage on the same flight is not guaranteed
• Pets, bikes, surfboards, and freight items incur a charge and must be booked in advance; carriage is not guaranteed
• Individual bags must not exceed W=600mm x D=250mm x H=800mm or weigh more than 23kg. Items exceeding 800mm in any dimension may incur a handling charge. All baggage will be stored in designated baggage areas. Cabin baggage is permitted only at the discretion of the pilot
• Golden Bay Air and its appointed agents will not be liable for loss, delay, or damage to goods or baggage, and accept no responsibility for fragile or perishable items to the extent permitted by law

• No hazardous substances may be carried on any Golden Bay Air flight. This includes, but is not limited to, camping fuels, flammable sprays and other flammable substances, explosives such as fireworks, poisons and toxic substances, radioactive materials, highly magnetised materials, and oxidising agents
• Golden Bay Air can make camping fuels available at Takaka and Karamea Aerodromes by prior arrangement
• Firearms and ammunition may only be carried as checked baggage and must be packed in accordance with applicable laws and company policy. Passengers must notify Golden Bay Air in advance. The pilot may refuse carriage if considered necessary for safety and regulatory compliance

• Up to 7 days before departure: Bookings may be refunded, rescheduled, or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $50 per one-way fare
• Less than 7 days and up to 24 hours before departure: Bookings are non-refundable; bookings may be rescheduled or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $75 per one-way fare; name changes are permitted at no charge, subject to availability and applicable aircraft safety and weight limitations
• Less than 24 hours before departure: No changes are permitted; the fare will be forfeited if the named passenger fails to check in for the scheduled flight on time
• Fare differences: Where a booking is changed and the new fare exceeds the original fare paid, the difference is payable
• Special fares: ‘Special’ class fares may be offered on repositioning legs of Standard fare flights (other than between Wellington and Takaka); if a Standard fare booking is cancelled or rescheduled, the associated repositioning flight may be cancelled; in such cases, holders of Special fares may elect to receive a full refund or credit towards another booking; in all other circumstances, these conditions apply

• Up to 7 days before departure: Bookings may be refunded, rescheduled, or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $10 per one-way fare
• Less than 7 days and up to 24 hours before departure: Bookings may be refunded, rescheduled, or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $20 per one-way fare; name changes are permitted at no charge, subject to availability
• Less than 24 hours before departure: No changes are permitted; the fare will be forfeited if the named passenger fails to check in for the scheduled shuttle on time
• Fare differences: Where a booking is changed and the new fare exceeds the original fare paid, the difference is payable

• Up to 7 days before departure of the outbound leg: Bookings may be refunded, rescheduled, or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $50 per one-way flight and $10 per one-way shuttle in the package booking
• Less than 7 days and up to 24 hours before departure of the outbound leg: Bookings are non-refundable; bookings may be rescheduled or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $75 per one-way flight and $20 per one-way shuttle in the package booking; name changes are permitted at no charge, subject to availability and any applicable flight payload restrictions and operational safety limits
• Less than 24 hours before departure: No changes are permitted; the fare will be forfeited if the named passenger fails to check in for the scheduled flight or shuttle on time

• 250km daily limit; 20c per km overage charge applies
• Insurance cover is included with all bookings, subject to the following excesses:
• Drivers aged over 25 years with a licence held for more than one year: $1000
• Drivers with a licence held for less than one year or aged 21–24 years: $1500
• Drivers aged under 21 years: $2000
• Vehicles must be returned with a full tank of fuel or a $15 refill fee plus fuel costs will be charged

Golden Bay Air undertakes to use its best efforts to carry passengers and baggage with reasonable dispatch. Schedules are subject to change without notice and the company assumes no responsibility for missed onward connections. Golden Bay Air may, without notice and at its sole discretion, cancel or postpone a flight, substitute alternative carriers or aircraft, provide alternative ground transport, or alter or omit stopping places shown on the ticket

Golden Bay Air will not be liable for any indirect or consequential loss arising from weather disruption, including (without limitation) the cost of overnight accommodation or transfers to and from accommodation and any airport to the extent permitted by law

Golden Bay Air will not be liable in contract or in tort for any damage, loss, delay, additional expense, or inconvenience caused directly or indirectly by force majeure or other events beyond its reasonable control, including (without limitation) war, civil disturbance, state of emergency, pandemic, fire, flood, weather conditions, acts of God, acts of government or other authorities, or industrial action, or operational disruption affecting aircraft, equipment or systems beyond its reasonable control, to the extent permitted by law

Children under two years of age may travel free of charge if seated on an adult’s lap. No baggage allowance applies to infants travelling free of charge, but their items may be included within the accompanying adult’s allowance. Children aged 2–11 years inclusive are charged the applicable child fare. Proof of age may be required and must be provided upon request. Children aged 7–11 years travelling unaccompanied may be carried by prior arrangement. Additional fees and conditions may apply where alternate transport providers are used or where operational requirements necessitate alternative arrangements

Small animals may be carried, by prior arrangement, in appropriate airline-approved pet carriers. Additional charges apply. Pet carriers are available for hire

Passengers must discuss any wheelchair or special requirements with Golden Bay Air at the time of booking. Some passengers may be required to travel with a fare-paying companion where required for operational or safety reasons

Golden Bay Air reserves the right to search any passenger or baggage to ensure compliance with these Terms and Conditions. Passage may be refused if:

• The pilot in command considers refusal necessary in the interests of safety or regulatory compliance
• A passenger fails to comply with reasonable instructions
• The fare has not been paid
• Accurate body or baggage weights have not been declared

• The provisions of the Civil Aviation Act 1990 and relevant Civil Aviation Rules
• The Carriage of Goods Act 1979
• The Health and Safety at Work Act 2015
• Applicable conditions of Golden Bay Air Limited’s Air Operator Certificate
• The provisions contained in the passenger’s ticket
• The conditions of carriage of any alternative transport providers utilised as applicable

Customer feedback, suggestions or complaints should be emailed to: feedback@goldenbayair.co.nz