Passenger Information
Also refer to our full Terms & Conditions
Flight Fare Conditions
| Refunds | Refundable up to 7 days before departure subject to $50 fee per one-way fare |
|---|---|
| When a solo traveller has paid the 2 fare minimum and others subsequently book on the same flight leg, one fare is refundable subject to $50 fee per one-way fare. Contact us to request | |
| Changes | Up to 24 hours before departure booking can be rescheduled or open-dated, credit valid for 12 months, subject to $50 fee per one-way fare |
| Less than 24 hours before departure no changes permitted, and the fare will be forfeited if passenger is a no-show | |
| For all changes, if the new fare is greater than the original fare paid, an additional charge equal to the fare difference will be incurred | |
| No charge to transfer to another passenger, subject to availability | |
| Special Fares | 'Special' class fares may be offered on the repositioning legs of Standard fare flights booked by other passengers (other than between Wellington and Takaka). If passengers travelling on Standard fares cancel or reschedule their booking, the repositioning flight may be cancelled, in which case holders of Special fares may credit their fares towards another booking or receive a full refund. For any other cancellation or change, our standard conditions apply |
| Children and Infants | Child fares: Available to children under 12 years old on Wellington-Takaka service only |
| Infant fares: Children under 2 years of age are free of charge if seated on an adult’s lap but infants are not allocated a separate baggage allowance. Baggage may be included in accompanying adult allowances | |
| Body weight declaration | Personal body weights must declared accurately for the safe loading of our aircraft. We may weigh passengers on check-in to verify. If there is a discrepancy between your declared weight and your actual weight, we reserve the right to refuse carriage of yourself or baggage with no refund |
Flight Baggage and Freight
| Standard Allowance |
7kg baggage including carry-on |
|---|---|
| Excess Baggage | The carriage of excess baggage and/or large items is not guaranteed unless pre-booked and may not travel on the same flight as the passenger |
| $3 per kg pre-booked, contact us $5 per kg un-booked, subject to availability |
|
| Oversize | Please advise if you have larger items such as wheelchairs or large suitcases. Otherwise, the maximum dimensions of an individual bag or suitcase are W=600mm x D=250mm x H=800mm. Individual bags must not weigh more than 23kg. Items exceeding 800mm in any dimension may incurr a handling charge |
| Pets | Small animals may be carried in airline-approved pet carriers. All pet freight must be booked in advance |
| PP20: $50 PP30: $100 PP40: $150 Crate hire: $30 |
|
| Surfboards | $50 |
| Bikes | All bikes must be booked in advance. Note that e-bikes cannot be carried on any aircraft unless the battery can be removed and not flown. Passengers wishing to have e-bikes transported should select our return shuttle bus options. Please contact us to book |
| Golden Bay Air provide wheel and bike bags to pack up and protect your bikes during the flight. We stow the bags side by side in the aircraft, with wheels removed and stored separately. Please present bikes in a clean state with wheels and baggage removed and seat post lowered. Pedals do not need to be removed | |
| Wellington flights: $100 All other routes: $50 Bikebag hire: Free |
|
| Freight | $3 per kg plus $10 handling fee |
| Bag Transfer | $3 per kg plus $10 handling fee |
| Restricted items | Passengers are not permitted to carry hazardous substances. In particular:
If unsure contact us |
| Baggage storage | Wellington: $10 per item Takaka: $10 per item Nelson: Contact Nelson Cyle hire for Nelson baggage storage |
| Must be labelled with name, phone number, booking reference |
Shuttle Fare Conditions
| Refunds | Refundable up to 24 hours before departure subject to $10 fee per one-way fare |
|---|---|
| When a solo traveller has paid the 2 fare minimum and others subsequently book on the same shuttle leg, one fare is refundable subject to $10 fee per one-way fare. Contact us to request | |
| Changes | Up to 24 hours before departure can be rescheduled or open-dated, valid for 12 months, subject to $10 fee per one-way fare |
| Less than 24 hours before departure no changes permitted, and the fare will be forfeited if no-show | |
| For all changes, if the new fare is greater than the original fare paid, an additional charge equal to the fare difference will be incurred | |
| No charge to transfer to another passenger | |
| Standard Allowance |
30kg baggage including carry-on |
| Bikes | $20 per bike, please book in advance. We will use a bike trailer for carriage of more than 2 bikes |
| Baggage storage | Takaka: $10 per item Nelson: Contact Nelson Cyle hire for Nelson baggage storage |
| Must be labelled with name, phone number, booking reference | |
| Body weight not required | Passenger body weights are not required for shuttle bookings, however the body weight field still must be completed to continue in the booking form. Enter 1 (kg) for shuttle bookings |
Unaccompanied Children
Unaccompanied children aged between 7 and 11 years can travel at the child fare on our Wellington-Takaka service but must be booked by contacting us. Full contact details must be provided for the adult checking the child in and for the person picking the child up at the destination. If the flight is cancelled for any reason we may reschedule the booking to another flight. Additional fees and conditions may apply if Golden Bay Air is required to use alternate transport operators
Flight Check-in and Transport
Please keep your cellphone handy in case we need to contact you on the day of travel. Our counters open at check-in time—your pilot will check you in. Check-in closes 20 minutes prior to departure, or as advised on your e-Ticket
| Wellington | Check in: Wellington Airport Domestic Terminal Gates 3-5. Proceed with your bags directly through the open barrier leading to Gates 3-12 and wait at Gate 3 Lounge. Your flight will not be called over the public address system—your pilot will meet you at our check-in desk at Gate 3 Lounge at check-in time |
|---|---|
| The Airport Express bus service runs between Wellington Airport and the Wellington Railway Station seven days a week | |
| See Wellington Airport Transport for other transport options | |
| See Wellington Airport parking for short and long term options | |
| Takaka | Check-in: Golden Bay Air Terminal, Takaka Airport, 290 Takaka-Collingwood Highway (5km towards Collingwood from Takaka). Free carparking |
| Golden Bay Air shuttles are available to pick up and drop off passengers. Fees apply. Please contact us to book | |
| Rental cars are available from Takaka Airport, operated by Golden Bay Air. Please contact us to book | |
| Nelson | Check-in: Golden Bay Air check-in counter, Main Terminal, Nelson Airport |
| See Nelson Airport website for further information on local transport and parking charges | |
| Karamea | Check-in: Karamea Aerodrome, Aerodrome Road, Karamea. Free carparking |
| Karamea Express Tel: 03 782 6757 provide local transport |
Shuttle Pickup and Dropoff Locations
At Nelson, Marahau/Kaiteriteri, Takaka and Karamea, we offer a choice of pickup and dropoff locations. Select your pickup and/or dopoff locations when booking online or by contacting us. If you have not pre-arranged a pickup or dropoff location, please wait at the standard locations below:
Takaka: Golden Bay Air Terminal, Takaka Airport, 290 Takaka-Collingwood Highway
Nelson: Miller Acre carpark bus stop, 41 Halifax Street, Nelson
Marahau/Kaiteriteri: Abel Tasman carpark bus stop, 2 Harvey Road, Marahau
Wainui: Wainui carpark, 280 McShane Rd, Wainui Bay (cellphone reception)
Brown Hut: Brown Hut carpark shelter (cellphone reception)
Kohaihai: Kohaihai carpark shelter (cellphone reception)
Karamea: Karamea Aerodrome, Aerodrome Road unless otherwise noted on your ticket
Please be waiting at least 10 minutes prior the time noted on your ticket. Note that pickup times may vary by up to 15 minutes to that printed on your ticket. Keep your cellphone handy in case we need to contact you on the day of travel
Golden Flyer Loyalty Programme
Golden Bay Air invites customers who have booked 10 one-way flights to join our Golden Flyer scheme. This applies a discount on bookings a member makes for themselves, friends and family on our Wellington-Takaka route. Contact us to join
For Golden Flyers booking online at goldenbayair.co.nz click ‘Book Online’. When the booking screen appears, click ‘Sign in’. Enter the login details provided by Golden Bay Air. The fares displayed will have the discount automatically applied. If booking over the phone or by email, please mention your Golden Flyer username at the time of booking
