Passenger Information
Also refer to our full Terms & Conditions
Flight Fare Conditions
| Refunds | Up to 7 days before departure refundable subject to a $50 fee per one-way fare |
|---|---|
| Less that 7 days before departure, no refund available | |
| Changes | Up to 7 days before departure bookings may be rescheduled or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $50 per one-way fare |
| Less than 7 days and up to 24 hours before departure bookings may be rescheduled or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $75 per one-way fare | |
| Less than 24 hours before departure no changes permitted, and the fare will be forfeited if passenger is a no-show | |
| Name changes are permitted at no charge subject to availability | |
| For all changes, if the new fare is greater than the original fare paid, an additional charge equal to the fare difference will be incurred | |
| Special Fares | Special fares: ‘Special’ class fares may be offered on repositioning legs of Standard fare flights (other than between Wellington and Takaka); if a Standard fare booking is cancelled or rescheduled, the associated repositioning flight may be cancelled; in such cases, holders of Special fares may elect to receive a full refund or credit towards another booking; in all other circumstances, these conditions apply |
| Children and Infants | Child fares: Available to children under 12 years old on Wellington-Takaka service only |
| Infant fares: Children under 2 years of age are free of charge if seated on an adult’s lap but infants are not allocated a separate baggage allowance. Baggage may be included in accompanying adult allowances | |
| Body weight declaration | Personal body weights must declared accurately for the safe loading of our aircraft. We may weigh passengers on check-in to verify. If there is a discrepancy between your declared weight and your actual weight, we reserve the right to refuse carriage of yourself or baggage with no refund |
Flight Baggage and Freight
| Standard Allowance |
7kg baggage including carry-on |
|---|---|
| Excess Baggage | The carriage of excess baggage and/or large items is not guaranteed unless pre-booked and may not travel on the same flight as the passenger |
| $3 per kg pre-booked, contact us $5 per kg un-booked, subject to availability |
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| Oversize | Please advise if you have larger items such as wheelchairs or large suitcases. Otherwise, the maximum dimensions of an individual bag or suitcase are W=600mm x D=250mm x H=800mm. Individual bags must not weigh more than 23kg. Items exceeding 800mm in any dimension may incur a handling charge |
| Pets | Small animals may be carried in airline-approved pet carriers. All pet freight must be booked in advance |
| PP20: $50 PP30: $100 PP40: $150 Crate hire: $30 |
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| Surfboards | $50 |
| Bikes | All bikes must be booked in advance. Note that e-bikes cannot be carried on any aircraft unless the battery can be removed and not flown. Passengers wishing to have e-bikes transported should select our return shuttle bus options. Please contact us to book |
| Golden Bay Air provide wheel and bike bags to pack up and protect your bikes during the flight. We stow the bags side by side in the aircraft, with wheels removed and stored separately. Please present bikes in a clean state with wheels and baggage removed and seat post lowered. Pedals do not need to be removed | |
| All one-way flights: $100 per bike Bikebag hire: Free |
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| Freight | $3 per kg plus $15 handling fee |
| Bag Transfer | $3 per kg plus $15 handling fee |
| Restricted items | Flight passengers are not permitted to carry hazardous substances. In particular:
If unsure contact us |
| Baggage storage | Wellington and Takaka: Bag storage no charge at owner's risk. Must be labelled with name, phone number and booking reference Nelson: Nelson Cyle Hire offer bag storage lockers at Nelson Airport |
Shuttle Fare Conditions
| Refunds | Up to 7 days before departure refundable subject to a $10 fee per one-way fare |
|---|---|
| Less than 7 days and up to 24 hours before departure refundable subject to a $20 fee per one-way fare | |
| Less than 24 hours before departure no refund available, and the fare will be forfeited if passenger is a no-show | |
| Changes | Up to 7 days before departure bookings may be rescheduled or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $10 per one-way fare |
| Less than 7 days and up to 24 hours before departure bookings may be rescheduled or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $20 per one-way fare | |
| Less than 24 hours before departure no changes permitted, and the fare will be forfeited if passenger is a no-show | |
| Name changes are permitted at no charge | |
| For all changes, if the new fare is greater than the original fare paid, an additional charge equal to the fare difference will be incurred | |
| Bikes | $30 per bike, please book in advance. We will use a bike trailer for carriage of more than 2 bikes |
| Baggage storage | Takaka: Bag storage no charge at owner's risk. Must be labelled with name, phone number and booking reference Nelson: Nelson Cyle Hire offer bag storage lockers at Nelson Airport |
| Must be labelled with name, phone number, booking reference | |
| Camping Gas | 230gm screw-type gas canisters are available for $10 each from Golden Bay Air in Takaka and from our shuttle drivers. Pre-booking preferred, contact us |
| Body weight not required | Passenger body weights are not required for shuttle bookings, however the body weight field still must be completed to continue in the booking form. Enter 1 (kg) for shuttle bookings |
Package Fare Conditions
| Refunds | Up to 7 days before departure of the outbound leg, package refundable subject to a $50 fee per one-way flight fare and $10 per one-way shuttle in the package booking |
|---|---|
| Less that 7 days before departure of the outbound leg, no refund available for either leg in the package booking | |
| Changes | Up to 7 days before departure of the outbound leg, package may be rescheduled or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a $50 fee per one-way flight fare and $10 per one-way shuttle in the package booking |
| Less than 7 days and up to 24 hours before departure of the outbound leg, package may be rescheduled or open-dated (valid for a new departure date within 12 months of the original departure date), subject to a fee of $75 per one-way flight fare and $20 per one-way shuttle in the package booking | |
| Less than 24 hours before departure no changes permitted, and the package fare will be forfeited if passenger is a no-show | |
| Name changes are permitted at no charge subject to availability | |
| For all changes, if the new fare is greater than the original fare paid, an additional charge equal to the fare difference will be incurred |
Unaccompanied Children
Unaccompanied children aged between 7 and 11 years can travel at the child fare on our Wellington-Takaka flight service but must be booked by contacting us. Full contact details must be provided for the adult checking the child in and for the person picking the child up at the destination. If the flight is cancelled for any reason we may reschedule the booking to another flight. Additional fees and conditions may apply if Golden Bay Air is required to use alternate transport operators
Flight Check-in and Transport
Please keep your cellphone handy in case we need to contact you on the day of travel. Our counters open at check-in time—your pilot will check you in. Check-in closes 20 minutes prior to departure, or as advised on your e-Ticket
| Wellington | Check in: Wellington Airport Domestic Terminal Gates 3-5. Proceed with your bags directly through the open barrier leading to Gates 3-12 and wait at Gate 3 Lounge. Your flight will not be called over the public address system—your pilot will meet you at our check-in desk at Gate 3 Lounge at check-in time |
|---|---|
| The Airport Express bus service runs between Wellington Airport and the Wellington Railway Station seven days a week | |
| See Wellington Airport Transport for other transport options | |
| See Wellington Airport parking for short and long term options | |
| Takaka | Check-in: Golden Bay Air Terminal, Takaka Airport, 290 Takaka-Collingwood Highway. Free carparking |
| Golden Bay Air shuttles are available to pick up and drop off passengers. Fees apply. Please contact us to book | |
| Rental cars are available from Takaka Airport, operated by Golden Bay Air. Please contact us to book | |
| Nelson | Check-in: Golden Bay Air check-in counter, Main Terminal, Nelson Airport |
| See Nelson Airport website for further information on local transport and parking charges | |
| Karamea | Check-in: Karamea Aerodrome, Aerodrome Road, Karamea. Free carparking |
| Karamea Express Tel: 03 782 6757 provide local transport |
Shuttle Pickup and Dropoff Locations
At Nelson, Marahau/Kaiteriteri, Takaka and Karamea, we offer a choice of pickup and dropoff locations. Select your pickup and/or dopoff locations when booking online or by contacting us. If you have not pre-arranged a pickup or dropoff location, please wait at the standard locations below:
Takaka: Golden Bay Air Terminal, Takaka Airport, 290 Takaka-Collingwood Highway
Nelson City: Bus Stop, 75 Trafalgar Street
Nelson Airport: Behind taxi stand outside Arrivals door. Airport pickup/dropoff may be selected when booking online, $5pp airport fee applies
Marahau: Abel Tasman carpark bus stop, 2 Harvey Road, Marahau
Kaiteriteri: Bus Stop, corner Kaiteriteri Road and Inlet Road. Kaiteriteri pickup/dropoff may be selected when booking online, $5pp fee applies
Wainui: Wainui carpark, 280 McShane Rd, Wainui Bay (cellphone reception)
Brown Hut: Brown Hut carpark shelter (cellphone reception)
Kohaihai: Kohaihai carpark shelter (cellphone reception)
Karamea: Karamea Aerodrome, Aerodrome Road unless otherwise noted on your ticket
Please be waiting at least 10 minutes prior the time noted on your ticket. Note that pickup times may vary by up to 15 minutes to that printed on your ticket. Keep your cellphone handy in case we need to contact you on the day of travel
Golden Flyer Loyalty Programme
Golden Bay Air invites customers who have booked 10 one-way flights to join our Golden Flyer scheme. This applies a discount on bookings a member makes for themselves, friends and family on our Wellington-Takaka route. Contact us to join
For Golden Flyers booking online at goldenbayair.co.nz click ‘Book Online’. When the booking screen appears, click ‘Sign in’. Enter the login details provided by Golden Bay Air. The fares displayed will have the discount automatically applied. If booking over the phone or by email, please mention your Golden Flyer username at the time of booking
